A Passion for Perfection. 

Whoever said “they don’t make them like they used to,” clearly hasn’t been to the Steinway factory in Queens, New York. Here Steinway are still handcrafting with pride - and still making their pianos with the same meticulous care now as they did then; one at a time, applying skills handed down from master to apprentice, from generation to generation. There are half-century veterans of the place still on the job, their pride in the work treasured like an heirloom. These technicians were creating almost perfect machines back when they first started, and their extraordinary mastery continues today, with hands as skilled as those who play the final instrument. Here we meet one particularly dedicated Steinway craftsman: case-maker Santé Auriti.